- Terms & Conditions
Terms & Conditions
Covid-19 - update 2020/03/27
Tactical Solutions are actively monitoring the COVID-19 situation in New Zealand and will keep you informed here about any changes that may affect our services.
We have been classified as essential services during the Level Four lockdown period and our essential services will be uninterrupted.
Our store in Albany has been closed.
We have minimised all personal interaction, amongst staff and customers and some of our team are currently working remotely.
Our warehouse will still be in operation during this time.
We have ensured that all appropriate health, hygiene and safety measures are in place.
We are still taking orders on our website but can only ship to essential services at this time.
Non-essential services will have their order shipped as soon as restrictions are lifted.
We thank you for your patience and for putting your trust in us at this time.
Please visit our website, newsletter or social media channels for up-to-date information about our response to COVID-19.
What it means for you:
Essential services: We have the go-ahead to process all your orders. Go through the usual procurement procedures. If you are procuring through our e-commerse site. Please add that you are part of essential services to the order notes.
Non-essential services: We will ship to you as soon as the lockdown lifts.
If you need to get in touch with us, please use the contact section of our site.
The Tactical Solutions' team
Making a Purchase with or without an On-Line Account
You can either create an On-Line Account and then make a purchase or simply make a purchase as a 'Guest' without creating an On-Line Account. (see the menu at the top of the page to create an On-Line Account)
If you create an On-Line Account making future purchases is made easier as your billing and shipping details are stored on our secure servers and you do not have to re-input your information next time you make and order, you will simply Log-On with your user name and password. You can also check on your orders and purchasing history.
Once you have placed an order your payment will be processed through our secure servers via Payment Express (DPS). All prices are in New Zealand Dollars (NZD).
We accept the following payment types:
- Government Purchase Orders (pre-approval required)
- Company Purchase Orders (pre-approval required)
You will receive email confirmation of your order and if in stock the goods will be shipped within in 2-3 days of receiving the order from you.
We supply to the following countries:
- New Zealand
- Pacific Islands
Request for Quotes
Tactical Solutions Ltd always offers competitive prices and excellent customer service. However, for large or high-volume orders we may be able to offer additional discount. If you would like a quotation for a volume order you can contact one of our sales team here.
Australia/USA/Canada/Pacific Islands Orders - merchandise sold from the Tactical Solutions Ltd web-site and exported from New Zealand, is not subject to New Zealand tax but may be subject to your country's customs duties and/or taxes. These are not included in the cost of your purchase. We accept no liability for duties/tariffs/taxes imposed when goods enter the customer's home nation. Such or any import duties/tariffs/taxes are the responsibility of the customer.
New Zealand Orders - merchandise sold from the Tactical Solutions Ltd web-site and delivered to a New Zealand address will have Goods and Services Tax (GST) added to the order total. The GST tax rate is currently 15%
A tax invoice will be supplied or emailed for all orders.
For COVID-19 Estimated shipping times see top of this page.
Freight charges are as stated in the checkout page. A freight estimate button is included on the checkout page to enable you to see what the freight would cost prior to completing your order. On heavy or large sized products a freight surcharge may apply - you will be notified of the exact charge by e-mail and given the option to alter or cancel your order without any obligation.
Orders are normally delivered by NZ Couriers, Courier Post, New Zealand Post, Australia Post, DHL, FedEx or Hellmann Worldwide Logistics.
Goods cannot be delivered to a P.O. Box. A physical address is required by our courier company for deliveries
For COVID-19 Estimated shipping times see top of this page.
Delivery times are estimates only and are for in-stock items. For back-orders, special orders or items not held in stock, these delivery times apply once the items arrive in our warehouse
New Zealand: 1-3 Days*
Australia: 3-6 Days (Delivery times for items that are dutiable, or held in customs may take longer)
Target delivery times are listed in days and exclude weekends and public holidays. Delivery times shown are for main cities. Delivery to areas outside the main cities may take longer
In the event of any extended delay due to no immediate availability from the manufacturer, the customer will be advised accordingly.
Tracking Your Delivery
The Courier tracking number will be provided in the confirmation email sent to you when the parcel is shipped from our warehouse. If you have any questions you can use our Contact Us page.
Damaged or Lost Items
If you receive damaged cartons please note the damage on the freight carrier's bill or receipt and obtain a copy. Once received contact our customer service department immediately, keeping the original carton packaging and contents intact. If you suspect a shipment has been lost in transit contact us immediately you are aware of this situation (please be sure to allow for normal delivery times)
Returns and Warranty
Our company Refund Policy is:
"We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act (New Zealand) to provide a remedy"
Goods maybe returned if:
- Damaged in transit.
- An error is made in processing your order.
- To change a size, colour or model (important: the returned items must be in original condition and in their original packaging with labels). An additional freight fee will be charged to supply the replacement size or colour. There may also be an extra charge for any upgrade involved
- Faulty product may be returned for repair or replacement under warranty.
A Return Authority Number (RAN) must be obtained before returning goods. All goods are sold on a 'customer assumes responsibility for the return to base' policy. Where the reason to return to base is deemed to have been necessitated be a Tactical Solutions Ltd error we will ensure the customer is not financially liable for the return.
For Store Purchases:
E-mail, phone or fax us to obtain a Return Authority Number (RAN).
For Website Orders:
You can log into your account, go to view completed orders and follow the steps on the page to automatically request a RAN. Or you can phone or fax us for a RAN
We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost or in-securely packaged returns that are damaged in transit. We strongly advise that you insure return packages. Items returned because of an order processing error by Tactical Solutions Ltd must be returned in original condition and in the original packaging for the return to be accepted
Any refunds for credit card or commercial account purchases will be made to the original credit card or commercial account number used at the time of purchase. Purchases made by other methods may be refunded by cheque or direct credit, usually within 14 days of the return
Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted for return.
All merchandise is covered by the manufacturer's warranty, unless otherwise specified (for example in the case of ex-demonstration or clearance stock). The length of warranty varies from product to product. Standard Warranty is 12-months 'Return to Base'. Applicable warranty can usually be found inside the packaging or box. Tactical Solutions Ltd makes no additional warranties either express or implied over and above the manufacturer’s warranty
Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted as a warranty return due to the manufacturer’s warranty being made void.
Tactical Solutions Ltd does not accept responsibility for any loss or damage caused either directly, indirectly, incidentally or consequentially by products sold by the company
FAQ - Who pays for freight if I return a product?
In most cases, freight charges for returns are your responsibility. However, if you are returning an item because it arrived damaged, or there was an error processing your order, Tactical Solutions Ltd may reimburse you for reasonable expenses or organise freight through our own courier.
** Please note that any returns that are made that do not follow the above policy will be subject to being rejected or sent back with no credit or refund processed
Search for the item(s) you wish to buy
To find a particular item, enter it in the Search box which is present on the top right of every page and click the 'SEARCH' button. Any matches will be listed, just click on the required item for more details.
100% Online Security
All online transactions that involve data entered by you are carried out via secure encyption (SSL) to ensure 100% Internet privacy.
Tactical Solutions Ltd is not liable for any pictorial, graphical or typographical inaccuracies on their website. All product specifications including dimensions are subject to change without notice. Prices, shipping and handling charges are also subject to change without notice. Copying, reproducing, modifying, altering, creating derivative versions or publicly displaying any content from our website is prohibited without the express prior written permission of Tactical Solutions Ltd or the appropriate third party.
This website contains many third party/supplier trade, service marks and copyrights which remain the property of their respective companies. Access to this website does not constitute a right to copy or use the third party/supplier trade or service marks
All the information contained within the website pages is subject to change and although Tactical Solutions Ltd makes every effort to ensure the information herein is accurate and up to date Tactical Solutions Ltd does not warrant the accuracy of the information contained within the website.
Although we aim to keep our prices listed on these pages up to date, price variations may occasionally occur - in such a case we will notify you and give you the option to alter or cancel your order without any obligation. We reserve the right to vary our prices without notice.
Use of Products
We have no say and accept no responsibility for how, when, why, where or under what circumstances you would use or carry any of the products sold on our website. We sell these products to you in good faith that you are going to abide by the laws of your country and/or state. The carrying of some of these items could be considered an offense in your country and/or state. You are expected to be aware of any applicable laws in your country and/or state about the carrying or use of these items. We sell to Correctional, Military, Police, Security and Public Safety personnel, and expect our customers to understand and know the laws of their country or state. Please be responsible and educate yourself before making a purchase with us.